Data Protection

h5hhh Privacy Policy

Q: How can I request that my personal information be deleted?

Contact us at support@h5hhh.mom with the subject "Data Deletion Request". We will promptly delete data that does not conflict with our legal obligations. Where data is subject to legal retention requirements — such as certain payment records — we will clearly explain that it can only be deleted after the required period has passed.

Your personal information is always kept safe and protected at h5hhh. This policy explains how we collect, use, and manage your data.

Last Updated: 29 October 2026

This Privacy Policy ("Policy") explains how we handle the personal information we collect when you access and use the h5hhh platform ("Service"). By continuing to use the Service, you agree to the terms set out in this Policy.

If you have read this page and do not agree with the Policy, please contact us at [email protected] before continuing to use our Service.

Section 1

Information We Collect

When you use the h5hhh platform, we collect data in the following categories —

1.1 Information You Provide Directly

Name, date of birth, and contact details (email) provided when registering an account
Deposit and withdrawal details provided when making payments
Financial account numbers used when transferring funds through KBZPay, Wave Money, AYA Pay, or CB Pay
Messages and attached files sent when contacting customer support

1.2 Information Collected Automatically

IP address, browser type, device information, and operating system
Login times, game history, and service usage session data
Data collected from cookies and similar tracking tools
Payment transaction records

1.3 Information We Do Not Collect

We do not collect data beyond what is necessary. You may decline any request for information that is not required for a given service. However, doing so may mean that certain services are no longer available to you.

Section 2

How We Use Your Data

We use the personal information we collect for the following purposes —

2.1 To Provide Our Services

Account registration, verification, and management
Processing deposit and withdrawal transactions
Supporting gameplay and enhancing player experience
Sending information about rewards, bonuses and promotions

2.2 To verify security and legitimacy

To prevent fraud, money laundering and violations of local laws
To verify player age (21+) and eligibility requirements
To detect and prevent unauthorized access

2.3 To improve communication and service

To send players service-related notifications
To improve customer service and Live Chat response times
To drive platform improvements and innovations

Section 3

Third-Party Data Sharing

We will not sell your personal data for commercial purposes. We only share it with third parties when the following conditions are met —

3.1 Service Providers

For payment processing, we share the necessary transaction data with payment service providers such as KBZPay, Wave Money, AYA Pay and CB Pay. This data is used solely to complete the money transfer and is not retained for any other purpose.

3.2 Legal Obligations

If we are required to disclose data under applicable law or by request of an official authority, we will make every effort to notify you in advance where possible.

3.3 Sharing Restrictions

We will not share personal data with any third party outside the situations described above. If you wish to restrict data sharing, you can contact us at [email protected].

Section 4

Cookie and Tracking Policy

4.1 What is a Cookie

A cookie is a small data file stored on your device (phone, computer). The h5hhh platform uses cookies to keep the service running smoothly.

4.2 Types of Cookies We Use

Essential Cookies: For login authentication and security functions
Analytics Cookies: To understand how the platform is browsed and used
Functional Cookies: To remember player preferences

4.3 Opting Out of Cookies

You can disable cookies from your browser settings. Please note, however, that doing so may cause some parts of the service to not work correctly.

Section 5

Data Protection and Security

h5hhh has put in place technical and administrative measures to protect your personal data.

5.1 SSL Encryption

Our platform uses SSL (Secure Socket Layer) encryption technology to protect all data transfers between your device and our servers.

5.2 Access Control

Your personal data can only be accessed by staff who are directly responsible for delivering the service, and they have all completed privacy training.

5.3 In the Event of a Data Breach

If a data breach occurs, we will promptly notify all affected players and take immediate steps to resolve the situation.

Section 6

Data Retention Period

We delete or remove personal data from the relevant systems once it is no longer needed.

6.1 During Active Account Service

Data is retained for as long as your account remains open. When an account is closed, we will proceed with data deletion. However, certain payment records may need to be kept for a set period due to legal obligations.

6.2 Log Data

Game history, payment records and access logs will be retained for as long as required, and deleted once that period has passed.

Section 7

Players' Data Rights

Under this policy, every player on our service has the following rights regarding their personal data —

Right of Access: You can request to view any data we hold about you
Right to Rectification: You can request that any inaccurate data be corrected
Right to Erasure: You can request deletion of your data unless we are required to keep it by law
Right to Restriction: You can request that we stop processing your data
Right to Portability: You can request your data in a readable format
Right to Object: You can object to certain ways we process your data

To exercise any of these rights, contact us at [email protected]. We will act on your request within the required timeframe.

Section 8

Protection for Users Under 21

h5hhh services are for users aged 21 and above only. We do not intentionally collect personal data from anyone under 21.

If you believe your child or a minor in your care has submitted data to us, please contact [email protected] immediately. We will delete that data as quickly as possible.

Section 9

Policy Update Notifications

We review this Privacy Policy regularly and may update it when needed. When we do —

The updated policy will be published on this page
The "Last Updated" date will be revised
For major changes, we will notify you in advance by email to your registered address

Continuing to use our services after an update is posted means you accept the revised policy.

Section 10

Contact Us About Your Data

If you have questions, objections, or data requests regarding this policy, you can reach the h5hhh data protection team at —

Email: [email protected]
Live Chat: Live Chat on the website is available 24/7 in Myanmar language

Once we receive your request, we will do our best to handle it as quickly as possible.

FAQ

Data Privacy — FAQ

No. h5hhh does not sell players' personal information to any third party for commercial purposes. When processing payments, we share only the data necessary with our partner payment service providers, and that data is used solely for the purpose of completing the transfer.

Contact us at [email protected] with the subject "Data Deletion Request". We will promptly delete data that does not conflict with our legal obligations. Where data is subject to legal retention requirements — such as certain payment records — we will clearly explain that it can only be deleted after the required period has passed.

Data is retained for as long as your account is active in order to provide our services. When an account is closed, data that is not subject to legal retention requirements is deleted. Data tied to legal obligations — such as payment records — is deleted once the required retention period has ended.

You can disable cookies through your browser settings. However, doing so may cause some features of the h5hhh platform to work incorrectly. Essential cookies — such as those used for login authentication — are required for certain services, and disabling them will make those services unavailable.

h5hhh uses SSL encryption to protect all payment data in transit. When transfers are made through KBZPay, Wave Money, AYA Pay, or CB Pay, the data is handled solely for the purpose of completing the transfer, and full financial account numbers are not stored on our servers.

If the policy changes, an update will be published on this page and the "Last Updated" date will be revised. For significant changes, advance notice will be sent to your registered email address, so we recommend keeping your account email up to date.